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MAKE THE CHANGE
Instead of:
Treating headcount only as cost.
Ask:
Where is our current capability ceiling limiting growth?
EXAMPLE
Every team is busy, delivery times are slipping and leaders keep raising targets. One missing skill is preventing the business from taking on more work without breaking something.
HOW TO USE IT
Ask operating leaders what is backing up, what they are declining and where teams are at their limit. Identify the capability setting that limit and model how raising it would change capacity.
SAY IT TO LEADERSHIP
We can raise the target again, but the capacity won't appear by PowerPoint. Here's the capability setting our current ceiling, and the investment that could raise it.
NOT TO BE CONFUSED WITH
Capability Gap: the Capability Ceiling is how much the business can do in total; a Capability Gap is a specific thing it can't do yet.
