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MAKE THE CHANGE
Instead of:
Measuring every hire by the seat they occupy.
Ask:
What becomes possible once this person is here?
EXAMPLE
One experienced hire can establish a new offering. Another can remove an approval bottleneck that has slowed three teams. The gain isn't one more employee. It's what the business can now do.
HOW TO USE IT
Before opening a priority role, name the business outcome it should unlock. After the person is effective, report whether that outcome actually became possible.
SAY IT TO LEADERSHIP
When this person arrives and becomes effective, we can do work we can't do today. That's the return on the hire I want us to track.
NOT TO BE CONFUSED WITH
The Capability Receipt: a Capability Unlock is what a hire makes possible; the Capability Receipt is the one-line test that names it.
