MAKE THE CHANGE
EXAMPLE
Leadership loves a campaign about being 'innovative and collaborative.' The people the company needs most want to know how much authority they'll have and what they'll actually get to build.
HOW TO USE IT
Test messages with a specific talent group against the decisions that matter to them. Keep what changes understanding or preference; stop defending copy because an internal committee likes it.
SAY IT TO LEADERSHIP
We've agreed on the message internally. Now we need to find out whether it helps the people we need make a decision. If it doesn't, alignment hasn't bought us much.
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